1) Order Cancellation
You may change your mind and cancel your order within FOURTEEN (14) days after the day you receive your goods. If you choose to cancel your order, we will refund the full purchase price less delivery costs.
If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. Ocram Ltd (Difatti) will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us, we may charge you for the costs incurred in collecting them from you. We will refund you via the original payment method, usually within 14 days of return of the goods to us in satisfactory condition. Please note that if you open the goods and / or break the seal of the goods, you cannot return them.
2) Damaged or Faulty Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. When returning damaged, faulty or incorrect orders we will refund the full purchase price and any return delivery fees upon the production of a receipt. Alternatively, we will arrange to collect your goods from you at our cost. When exchanging damaged, faulty or incorrect orders we will dispatch replacement items to you free of charge and refund return delivery fees upon production of a receipt. Alternatively, we will arrange to collect your goods from you at our cost. We will refund you via the original payment method, usually within 14 days of return.
3) How To Return Your Goods
You may return goods by contacting Ocram Ltd (Difatti) by email (office@difatti.co.uk) or phone (+44 333 014 4002). The following information will be required when returning your goods:
- Confirmation Email containing your Transaction Reference Number List
- Description of goods to be returned
- Reason given for returning goods
If returning goods by post please also include receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods. If you are returning the goods by post, please note it may take up to 7 days for your parcel to reach us.
Returned items will be processed within five (5) working days of receipt. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit. You are advised to use a carrier that offers both traceability and insurance and please take a picture of the products prior to sending in the box as evidence.
